Update a vehicle, payment method, or location on a live parking session
Once a parking session has started, you cannot change the vehicle licence plate, payment method, or parking location. This applies in France, the United Kingdom, and North America.
If you entered the wrong license plate or parking location, you should start a new session using the correct details. Remaining parked with incorrect session information may result in a parking penalty.
Cancel by SMS in the United Kingdom within 5 minutes
In the UK, if you paid for parking with the wrong vehicle or need to correct the license plate, you may be able to cancel the session within the first 5 minutes.
- Send the word 'FINISH' by SMS to 65565 within 5 minutes of starting your parking session.
- Wait for confirmation that your session has been cancelled.
- You will be reimbursed for the cancelled session.
- Start a new parking session right away using the correct vehicle details.
Important: Make a new payment as soon as possible to help avoid receiving a Parking Charge Notice (PCN/violation) for invalid parking. This SMS cancellation option is not available in North America or France.
Ask about United Kingdom Season Ticket plate changes
If you have purchased a UK Season Ticket for a month, quarter, or year, a vehicle number plate change may be allowed in some circumstances.
To ask about this, please use our chat service and request to speak with an agent through Parker (bottom right widget)
UK Customers, click HERE to learn about parking cancellation options.