Parker is PayByPhone’s virtual assistant, available 24/7 to help answer common questions about parking, payments, accounts, receipts, and support options.
You can use Parker to get quick guidance, find the right Help Centre information, or connect with our support team when your question needs further assistance.
Jump to:
- Visit our Help Centre
- See supported languages
- Chat live with Parker
- See what Parker can help with
- Contact our customer service team
Visit our Help Centre
You can find answers to many common questions in our Help Centre.
The Help Centre is organized by topic, so you can quickly find information about using PayByPhone, managing your account, checking receipts, troubleshooting issues, and more.
See supported languages
Supported languages: English, French & German
Looking for another language? You may be able to use your web browser’s translation feature.
Please note: we cannot guarantee that browser translations are 100% correct.
Chat live with Parker
Parker, our virtual assistant, is available to answer many common questions instantly.
Desktop:
To chat with Parker, select the chat icon at the bottom right of the page. Then:
- Select language
- Select country
Apps:
- Login to the app
- Click on 'Account'
- Click 'Help & support'
- Select 'Help Centre'
- Click on the widget at the bottom right hand of the corner
See what Parker can help with
Parker Chatbot disclaimer can be found here.
Parker can guide you through common parking, account, payment, and session questions so you can get help quickly.
For example, Parker can help you:
- Learn how PayByPhone works, including parking sessions, payments, reminders, receipts, and account settings
- Find the correct location code for your parking zone before you start a session
- Understand how to start, extend, or manage a parking session where these options are available
- Troubleshoot payment issues, including card, wallet, or payment verification problems
- Find and manage your parking receipts or activity history
- Troubleshoot common account issues, such as signing in, resetting your password, or updating account details
- Check how to access permits, eligibilities, or preferential parking rates where they are available
- Connect you with a Customer Advisor when your question needs further support
- Share feedback about your PayByPhone experience
📋 NOTE: Parker can help with general guidance and common support questions. For account-specific, complex, or sensitive issues, Parker may connect you with our customer service team.
Contact our customer service team
Parker is improving every day through conversations with our customers.
If Parker cannot answer your question, we will direct your request to a specialist who can assist further via email.
We will get back to you as soon as possible.