Welcome to the Help Center with Parker, our virtual assistant designed to answer your questions! Our customer service team is also available via email or phone to assist you.
📖 Visit our Help Centre
By consulting our help centre, you can find the answer to the majority of your questions.
It is divided into several categories so that you can navigate more easily.
🤖 Chat live with Parker (24/7)
Parker, our virtual assistant, is always available (24/7) and answers the most common questions instantly.
For example, Parker can help you with the following:
- Understand how PayByPhone works.
- Find the tariff code for your parking zone.
- Take steps to get preferential rates.
- Trouble shoot technical issues such as account access like password recovery.
- Give you instructions if you have been ticketed despite having a valid parking session.
- Put you in touch with a Customer Advisor if necessary.
- Provide Feedback about the PayByPhone System
To chat with Parker, simply go to our help centre, then click on the bottom right of the page : Chat with me. Please note that the chatbot offers Tier 1 support in English, German, French & Spanish.
📧 Contact our customer service
Parker is improving every day through discussions with our customers. If we can't provide an adequate answer, we will forward you to a specialist that can assist further. We will get back to you ASAP !