Disclaimer
The AI Chatbot cannot provide refunds of any kind, it is provided for general informational purposes only. Responses are generated automatically and may be inaccurate or incomplete. They do not constitute legal, financial, or professional advice and do not amend our Terms & Conditions. If you require assistance with account-specific, enforcement, or time-sensitive matters, please contact Customer Support.
1. What is the AI Chatbot?
Our AI Chatbot is an automated virtual assistant that provides general information about our parking payment services, accounts, transactions, and features. It uses artificial intelligence to generate responses based on your questions and the information available to it.
The Chatbot is designed to assist you, but it is not a human representative.
2. How does the Chatbot work?
The Chatbot uses machine learning technology to process your question and generate a response based on patterns in data and programmed guidance.
Responses are generated automatically and may not always reflect the most current information or your specific situation.
For complex, account-specific, legal, or billing matters, we recommend contacting Customer Support directly.
Customer Support lines:
United Kingdom: +44 330 400 7275
North America: +1 877 987 3648
France: + 33 174 181313
Switzerland: +41 26 539 1210
Germany: 49 9131 987 4012
3. Is the Chatbot always accurate?
The Chatbot is not always accurate. While we aim to provide helpful and accurate information, the Chatbot may:
- Misinterpret questions
- Provide incomplete information
- Provide outdated information
- Generate incorrect responses
You should not rely solely on the Chatbot for important financial, legal, enforcement, or time-sensitive decisions.
Always verify key information within the app or with Customer Support.
4. Can the Chatbot give legal or financial advice?
The Chatbot does not provide legal advice, financial advice, tax advice, or professional advice of any kind. Any information provided is for general informational purposes only.
If you require professional advice, please consult a qualified advisor.
5. Can the Chatbot resolve parking fines or enforcement notices?
The Chatbot cannot:
- Cancel parking charges
- Reverse enforcement actions
- Override parking session data
- Make decisions about appeals
- Issue refunds directly
For fines, citations, or enforcement matters, you must contact the relevant parking operator or authority as instructed on the notice.
6. What happens if the Chatbot gives incorrect information?
We strive for accuracy, but we cannot guarantee that all responses will be complete or correct.
To the fullest extent permitted by law:
- We are not liable for decisions made based solely on Chatbot responses.
- Chatbot responses do not amend or override our Terms & Conditions.
- In the event of a conflict, our official Terms & Conditions and policies govern.
If you believe you received incorrect information, please contact Customer Support.
Customer Support lines:
United Kingdom: +44 330 400 7275
North America: +1 877 987 3648
France: +1 877 987 3648
Switzerland: +41 26 539 1210
8. Does the Chatbot replace human support?
The Chatbot is intended to assist with general questions and basic guidance. Human support remains available for more complex, sensitive, or account-specific issues.
9. Is my conversation with the Chatbot recorded?
Yes. Conversations may be recorded and stored for:
- Quality assurance
- Service improvement
- Fraud prevention
- Compliance purposes
For more information, please review our Privacy Policy.
10. Does the Chatbot use my personal data?
The Chatbot may process personal data necessary to respond to your request that you provide to it. This may include:
- Account details
- Vehicle registration information
- Transaction history
- Location-based session data
All data is handled in accordance with our Privacy Policy and applicable data protection laws.
11. Should I enter sensitive information into the Chatbot?
You should not share:
- Full card numbers
- CVV codes
- Banking passwords
- Government ID numbers
We will never ask for complete payment card details through the Chatbot.
12. Can the Chatbot guarantee parking availability?
The Chatbot cannot guarantee:
- Parking space availability
- Enforcement grace periods
- Session extensions beyond operator rules
- Local authority policies
Parking rules are determined by the relevant landowner or authority.
13. What if there is a discrepancy between the Chatbot and the app?
In the event of any discrepancy:
- The information displayed in the app at the time of transaction controls.
- Official receipts and transaction records control.
- Our Terms & Conditions govern.
14. Can the Chatbot make binding commitments?
The Chatbot cannot:
- Enter into contracts
- Waive fees
- Authorise refunds
- Modify Terms & Conditions
- Make binding representations on behalf of the company
Only authorised representatives can do so in writing.
15. What are the limitations of the Chatbot?
The Chatbot:
- May produce automated responses without human review
- May not understand context perfectly
- May not have access to real-time system updates
- Is provided “as is” without warranties of any kind
We reserve the right to modify or withdraw the Chatbot at any time.