iOS User Guide – Help Center

Download the PayByPhone app via the iOS

Is Your Phone Compatible?

Minimum Operating System (OS) version supported: iOS 16.0

Registration

The (free) registration process includes a few steps to get you started!

Account Signup

Input your 'Phone number', 'Email address', and 'choose a password'.
Click 'Agree & Register'.

Review the privacy policy

There are three options to choose from:

Click 'Accept All'.
Click 'Info and Customize' to review the options in more detail.
Click 'Decline All'.

You're all set up.

Follow the Parking Payment Flow to purchase parking. The app will collect a few more details from you.

Parking Payment Flow

Input or select your location

📋 NOTE: The location number is displayed on the meter decal or sign poster.

Search for your location by entering a code, browsing recent locations or favorites, or using the Maps tool.

Choose the vehicle license plate you are using

Select an already registered vehicle or click 'Add Vehicle'.

Enter your duration in minutes, hours, or days

Time units vary by parking operator.

Check for any time restrictions on the space, then click 'Confirm duration'.
Some locations offer a Park Until feature that lets you select an end time.

Add or select a payment method

If you're adding a card for the first time, you'll be asked to enter your email address on the payment form. PayByPhone uses this email to send you a receipt with your parking and payment confirmation.
If you have multiple cards saved, tap the downward arrow next to the credit card image to choose a different card.

📋 NOTE: Only card types accepted at the location will appear.

PayByPhone supports numerous payment methods. The parking authority or council at each location decides which payment types it accepts. Depending on where you park, you may be able to use Visa, Mastercard, Amex, Discover, Apple Pay, or Google Pay.

Check that the payment has processed. The app displays a confirmation to let you know your session has begun.

Parking with an Unregistered (Guest) Account

As a Guest user, you can still park using PayByPhone, but no official account will be created for you.

You can still enjoy the convenience of using PayByPhone to pay for parking as a Guest. However, features like access to past transactions, SMS notifications, and some account settings are not available until you complete full account registration. We recommend registering for a full account to unlock these benefits.

To learn more about Guest accounts, click here.

Parking Extensions

If you're running late, you can extend your parking from anywhere. It only takes a couple of clicks to extend a parking session from the main page.

📋 NOTE: Parking extensions depend on the parking operator's restrictions. If you've reached your maximum stay, the extend button will not appear.

Launch the PayByPhone app.

Click 'Extend'.

Input your duration.

Click the 'Extend Parking' button.
Review the summary of your parking session, including the cost.

Select your payment type.

Click 'Pay & Park'.

Menu Options

Country:

Your account settings are located under the 'Account' tab, on the navigation bar at the bottom of the screen. Read below to learn about all of your options.

📋 NOTE: Menu options may differ slightly between regions.

Auto Payment (UK, DE)

Activity History

Click 'Activity History' to view your parking list. Click a transaction to open it on a new screen, where you can export it.

PayByPhone Business

Tap 'PayByPhone Business' or 'Parking Coupons' to learn more about these programs.

PayByPhone Business

Explore the benefits of our Fleet Vehicles services and request a quote to get started.

Parking coupons

Click the 'Parking coupons' tile to see if a business is offering discounted parking in your area. Business owners can set up discounted parking for their patrons. Explore our Coupons FAQ here.

FPS (France)

Click 'Account Settings', then tap 'FPS' to pay for your parking ticket.

Permits — available in the UK

To register for a Visitor Permit, follow the instructions below:

Select 'Permits' in the menu.
Select 'Apply for a Permit'.
Select the operator.
From the dropdown, select the type of permit you are applying for.
Input your address, followed by your full name and date of birth.
Your zone will then be automatically populated.
Click 'Submit'.

PayByPhone will verify your details and your eligibility to purchase visitor permits in this zone. Once verified, you will receive an email confirming that you can now purchase visitor permits. Your eligible zone will then show in the Permit section of your account.

AutoPay — available in the UK and Germany

Opt in

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'AutoPay'. Choose a vehicle from the dropdown menu, then click 'Submit'. The plate will appear with Approved status.

Opt out

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'AutoPay'. Select the three dots next to the vehicle you want to opt out, then select 'Opt out' and 'Submit'. If you have more than one vehicle on the list, the remaining plates will still appear on the list.

Premier Bays — available in the UK

To purchase or renew a Premier Bay at any Greater Anglia station, you will first need a PayByPhone account.

To create an active Premier Bay session:

Make sure you have your payment card and vehicles registered on your PayByPhone account.
Complete the form here. PayByPhone will contact you to complete payment.

Profile

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'Profile'. Select from 'Name', 'Email', 'Phone number', and 'Address'. The options are below.

1. Name

2. Phone number

3. Email address

4. Address

Settings

Select 'Account' at the bottom navigation bar, then select 'Settings' to edit 'Country Settings', 'Promotions & Privacy', 'Parking Notifications', or 'Delete account'.

Country Settings

Promotions and Privacy

Customise your preferences by toggling the options on or off.

Parking Notifications

Customise your preferences by toggling the options on or off. You can opt in for Email receipts, SMS reminders, or SMS confirmations.

📋 NOTE: SMS service fees may apply. Visit SMS fees to learn more.

Delete account

Select 'Account' at the bottom navigation bar. Select 'Account settings' > 'Delete account'.

Payment Methods

Add card

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'Payment methods'. Input the card details and click 'Add card'. The payment card will appear saved. You can add as many payment methods as you like.

Remove card

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'Payment methods'. Click 'Delete' on the card, then confirm 'Delete card'. Or press 'Cancel' to abort.

Vehicle Management

Add vehicle

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'Vehicle Management'. Input the vehicle details and click 'Add Vehicle'.

Remove vehicle

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'Vehicle details'. Click 'Delete'.

Help & Support

Click the 'Account' tab on the navigation bar at the bottom of the screen, then tap 'Help & Support'.

Visit the 'Help Centre' to browse our Customer Support knowledge base, or connect to an agent via our Virtual Assistant Parker. Tap 'Chat with me' and follow the prompts.

Click 'Submit Feedback' to share your comments with our Product team.

About PayByPhone

Click the 'Account' tab on the navigation bar at the bottom of the screen. Choose from 'Terms & Conditions', 'Privacy Policy', or 'Cookie Policy'.