This article contains information about our Fuel pricing EV charging parking feature.
Contents:
What countries does PayByPhone offer Fuel Prices and EV charging services in?
Can I search for a specific charging location or Fuel station?
When will EV charging be available on the Mobile Web platform: m2.paybyphone.com?
How do I search for fuel prices?
Where does the fuel price data come from?
Why does the price in the app not match what is advertised at the fuel site?
What do the green and white pins mean?
What fuel stations are available in the PayByPhone app?
How can I find an EV charging site?
What Charge Point Operators are available in the PayByPhone app?
What do the green and grey pins mean?
How are you setting the prices for EV charging?
It’s not working, HELP!?
There could be a number of things happening and we’d like to trouble shoot with you! Please review the following FAQ guide and use our Virtual Assistant should you require additional assistance.
What countries does PayByPhone offer Fuel Prices and EV charging services in?
Currently, we offer site locator for fuel prices and EV charging services in the UK .
Can I search for a specific charging location or Fuel station?
At this time, you can only search the map by street address or point of interest.
When will Fuel prices and EV charging be available on the mobile web platform?
We are continuously striving to improve this feature and that includes extending support to our other platforms. Keep an eye out for updates for when mobile web support will go live!
Fuel Prices
How do I search for fuel prices?
1. Open up the Fuel process map within PayByPhone (make sure that you have location services enabled)
2. Select your fuel type. Your selection will be remembered for next time, but don't worry you can change this at any time in the filters. This allows us to tailor the prices on the map to your fuel type.
3. Search for the fuel site around your location. There are multiple ways to find the fuel site that you need:
- Use the map filters so that you only see pins that match your criteria.
- Looking for fuel sites near a specific location? Search by address or point of interest to zoom your map to that location.
4. Click on the pins to view some quick details about a charging station.
5. Swipe up to find more information about a fuel site, such as all the prices available at that site.
6. Click on 'Directions' from the preview or from the fuel site details to view directions in your map app.
Where does the fuel prices data come from?
We use data from reported fuel prices recorded at the pump. The data includes all main fuel types and prices from major brands across the UK. Prices are updated at least once a day with the newest data that is available.
Why does the price in the app not match what is advertised at the fuel site?
We update the fuel prices at least once a day with the latest reported prices. If a new price has not been reported to us promptly, or a price change has occurred after we refreshed the app prices, then the price may differ. This difference should be refreshed within 24 hours.
What do the green and white pins mean?
Green means go! Green pins indicate the cheapest fuel stations in the current map view. White map pins are for all other fuel stations.
What fuel stations are available in the PayByPhone app?
7,700 fuel sites representing 90% coverage of UK fuel stations are available. This includes 100% of the major fuel brands and all the low-cost supermarket sites.
EV Charging
How can I find an EV charging site?
Here’s how to get started:
1. Open up the EV charging map within PayByPhone (make sure that you have location services enabled)
2. Search for the charging station that you want to charge at. There are multiple ways to find the charging station you need:
- Use the map filters so that you only see pins that match your criteria.
- Looking for chargers near a specific location? Search by address or point of interest to zoom your map to that location.
3. Click on the pins to view some quick details about a charging station.
4. Swipe up to find more information about a charging station, such as price and operating hours.
5. Click on “Get directions” from the map or from the charging station details to view directions in your map app.
6. Ready to charge? Click to get the PlugSurfing from the charging station details screen
What Charge Point Operators are available in the PayByPhone app?
We are able to display around 46,000 charging points, at over 19,000 locations, including Osprey, Instavolt and IONITY through our partnership with Plugsurfing. The specific chargers and operators available will vary depending on the city you are in.
What do the green and grey pins mean?
Grey map pins indicate charging locations where all the connectors are currently in use.
Who is PlugSurfing?
PayByPhone has partnered with PlugSurfing to provide our EV charging coverage. PlugSurfing is an emobility service provider who has built up a network of partnerships with Charge Point Operators (CPOs) across Europe.
You can learn more about PlugSurfing here.
How are you setting the prices for EV charging?
Neither PayByPhone or PlugSurfing are operators of charging locations. PayByPhone is providing our EV charging services thanks to a partnership with PlugSurfing, who operates a network of partnerships with Charge Point Operators (CPOs) across Europe.
Each CPO determines the pricing for charging services at their individual charging stations, which means that pricing can vary. Depending on the location, charging fees can include various price components such as price per kWh, per minute, as well as a blocking fee. Checking the app will allow you to plan and budget for your charging needs accordingly.