Parking Notifications & Privacy Settings – Help Center

PayByPhone provides you the flexibility to customize your notification preferences.

In this article:

Promotions & Privacy via Onboarding
Consent Guidelines
Promotions & Privacy through Account Settings
Parking Notifications through Account Settings

Your Privacy/Promotions & Parking Notifications are housed in two areas:

Promotions & Privacy
Parking Notifications

You can set your options during the onboarding phase, or later within your Account settings.

Promotions & Privacy Selections via Onboarding:

Get Updates & Special offers:

Consent Guidelines:

Accept All

Accept All: you are opting into the following consents:

To receive updates regarding new features and service updates.
To receive messages asking for your feedback and to fill out surveys.
To receive promotions & discounts from PAYBYPHONE (and parking operators).
To receive promotions & discounts from our 3rd party partners.
To share your account information with our 3rd party partners.

Info & Customize

Info & Customize: you can read more information about each of the consents and manually customize your consent preferences.

Note: by default, you will have your consent turned off.

Decline All

You do not wish to enable ANY consents. All consent settings remain at their defaults.

Promotion & Privacy Customization through Account Settings

iOS, Android & Web App

👉 Click Menu > Account Settings > Promotions & Privacy >Select Contact Method

All 'Product notifications & promotion' options including ‘New Features & service updates’, ‘Feedback & surveys’, “Promotion & discounts, ‘Promotions & discounts and 'Share your account data for personalized offers' are optional. Simply toggle the option on or off and then click 'Edit' to choose your preferred contact method: 'Both email & notifications', 'Email', or 'Notifications'.

Please note:

1) Rokt promotions are not included in the contact preferences. Please visit here for more info.

2) SMS charges may be incurred in some cities and for some car park operators. These are mentioned when you purchase your parking. Click here for more details.

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📋 NOTE:

PayByPhone Customer Service representatives cannot make these changes on your behalf.
You can also opt out of newsletters and surveys by clicking the 'unsubscribe' link at the bottom of the email.

Parking Notifications through Account Settings

Parking session communication

📧 Email Receipt	Receive confirmation of your parking purchase sent to your email address.
💬 SMS Reminder *	Receive SMS (text message) reminders before the end of your parking session.
💬 SMS Confirmation	Receive an SMS (text message) receipt to confirm your parking session purchase.

*In some cities and for some car park operators, SMS charges may be incurred. These are mentioned when you purchase your parking. Click here for more details.

iOS App

👉 Open the 'Menu' > Click 'Account Settings' > Select Parking Notifications' > Select your preferred options by toggling the green dot on or off.

Android App

👉Click on Account Settings > Promotions & Privacy > Parking Notifications and input your email address. Choose from email receipts, SMS reminders, and SMS confirmations.

Web App:

👉Click on Account Settings > Promotions & Privacy > Parking Notifications and input your email address. Choose from email receipts, SMS reminders, and SMS confirmations.

FAQ:

Why am I not receiving notifications for parking expiry reminders?

If you are not receiving notifications for parking expiry reminders, it could be due to notification settings on your device. To ensure you receive timely reminders, please check and adjust your notification settings for the PayByPhone app.

iOS devices:

1. Open the Settings App on your iPhone.

2. Scroll down and tap Notifications.

3. Find and tap PayByPhone.

4. Ensure that Allow Notifications is turned on.

5. Verify that the alert styles (Lock Screen, Notification Center, and Banners) Are selected according to your preference.

6. Check that Sounds and Badges are enabled if you want to receive audible alerts and icon badges.

Android devices:

1. Open the Settings App on your Android phone.

2. Tap Apps.