Vehicle Management

You can store up to 5 vehicles/registration plates on your personal PayByPhone account at one time.

If you operate as part of a fleet and need to use more vehicles/registration plates, you may want to register for PayByPhone Business.

If you are already part of a PayByPhone Business fleet and also use a personal account, this vehicle/registration plate limit does not apply to your fleet account.

Jump to:

• Using the app
• Add or remove a vehicle/registration plate
• Select a vehicle/registration plate during payment flow
• Use the automated phone line
• FAQs

Using the app

The app will usually default to the last vehicle/registration plate selected.

If you add a new vehicle/registration plate, make sure you select it during the payment process before starting your parking session.

There are two areas where you can add, remove, or select a vehicle/registration plate:

• Account Settings, under Vehicle Management
• The payment process flow

Account Settings

Add a vehicle/registration plate in Vehicle Management

1. Tap 'Account' in the navigation menu at the bottom of the screen.
2. Tap 'Vehicle Management'.
3. Tap 'Add Vehicle'.
4. Enter your vehicle/registration plate details.
5. Save the information.

Remove a vehicle/registration plate in Vehicle Management

1. Tap 'Account' in the navigation menu at the bottom of the screen.
2. Tap 'Vehicle Management'.
3. Select the vehicle/registration plate you want to remove.
4. Tap 'Delete'.

Payment Process Flow

Select a vehicle/registration plate during payment

You can also select your vehicle/registration plate while starting a parking session.

1. Start the payment process as usual.
2. Tap the 'Vehicle' plate field.
3. Select the vehicle/registration plate you want to use.
4. Review the vehicle/registration plate before confirming your parking session.

There is also a setting that asks you to confirm the plate each time. If you turn this option off, the app will automatically use the last vehicle/registration plate selected.

Using the automated phone line

Call the PayByPhone service number.  For North America, dial the PayByPhone service number shown on parking meters and signs, or call 1 866 234 7275.  For the United Kingdom, call 0330 400 7275. Follow the prompts.  Enter the location number and parking time when prompted. If you are a new user, the system will guide you through registration. Confirm or change your parking details.  The system will read back the location, vehicle/registration plate, and payment card. Press '1' to confirm, or '2' to change your vehicle/registration plate. Once you hear confirmation that your parking session has started, you may leave your vehicle.

If you need to remove a vehicle/registration plate before adding a new one, please sign in through the PayByPhone website or use the iOS or Android app.

If you experience any difficulty, contact Customer Support by asking our chatbot, Parker, to connect you with a team member. Please provide the details needed for an email exchange.

FAQs

Which vehicle/registration plate will the app use when I start parking?

The app will usually default to the last vehicle/registration plate selected. Always review the plate before confirming your parking session.

How many vehicles/registration plates can I save on my account?

You can store up to 5 vehicles/registration plates on your personal PayByPhone account.

Why can’t I add another vehicle/registration plate?

If you already have 5 vehicles/registration plates saved, you’ll need to remove one before you can add another.

Does the 5-vehicle/registration plate limit apply to PayByPhone Business?

No. If you are part of a PayByPhone Business fleet, the 5-vehicle/registration plate limit does not apply to your fleet account.

Can I change my vehicle/registration plate during payment?

Yes. During the payment process, tap the 'vehicle' field if you need to add a new plate or choose a different vehicle already saved to your account.

Select the vehicle/registration plate you want to use before confirming your parking session.

Note: You cannot update the vehicle plate once the session has started.

How do I remove a vehicle/registration plate?

In the app, tap 'Account', then 'Vehicle Management'. Select the vehicle/registration plate you want to remove, then tap 'Delete'.

Can I remove a vehicle/registration plate using the automated phone line?

No. If you need to remove a vehicle/registration plate before adding a new one, please sign in through the PayByPhone website or use the iOS or Android app.