PayByPhone registered account holders can update their password through their iOS or Android App, Web, or IVR. This password will grant access to multiple platforms including our receipts page.
If you already know your password and want to update it, please click HERE
Choose Platform:
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PayByPhone App |
| PayByPhone Website | |
| Automated Phone Service |
PayByPhone App
👉 Launch the app.
👉 Click on Sign In.
👉 Click on Forgot password?
👉 Input your phone number and click on Send code.
👉 Input the 6-digit code that is sent via SMS or EMAIL (associated with the account)
👉 Reset your password.
PayByPhone Website
| Country: |
👉 Click Forgot Password.
👉 Input your phone number
👉 Prove you are not a robot through Re-Captcha, Click Send Code.
👉 Input the 6-digit code that is sent via SMS or email in the Verify Phone number entry
IVR: Automated Phone Line
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If you have forgotten your PIN, you can easily reset it!
Dial into the IVR, Press zero, verify your identity by inputting the temporary password that has been texted to your phone number and then create a new 6-digit PIN.
| Step | IVR Messaging | Action needed |
| 1 | 'Welcome to pay by phone. For an easier and faster parking experience, download the PayByPhone mobile app today. Please enter your pin number, followed by the hash sign., or, press star, to select another account. If you have forgotten your PIN number or would like to create a new PIN, press zero.' | 'Press 0 to create a new PIN' |
| 2 | 'In order to reset your PIN, we need to verify your identity. To do this, pay by phone will send you a text message containing a temporary pin number. Press 1 to confirm or press star to return to the previous menu.' | 'Press 1 to confirm the PIN reset process.' |
| 3 | 'In order to reset your PIN, we need to verify your identity. To do this, pay by phone will send you a text message containing a temporary pin number. Press 1 to confirm or press star to return to the previous menu.' | 'Press 1 to confirm the PIN reset process.' |
| 4 | 'Please stay on the line while we process this request. Your temporary pin has been sent. When you are ready, please enter this temporary PIN followed by the hash sign. If you have not received an SMS, press star. If the problem persists you can find support information on our PayByPhone website. Alternatively, you can pay for your parking session using our website or PayByPhone mobile app.' | 'You should receive the temporary PIN number via SMS. Once received, Enter the temporary PIN that get from SMS followed by #'
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| 5 | 'Thank you, your account has been verified. Please enter a new PIN number of your choice, followed by the hash sign. PIN numbers must have a minimum of 6 digits.' | 'Enter a new 6-digit PIN that you want to follow by #'
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| 6 | 'Your PIN has successfully been reset. To continue parking, stay on the line or hang up now to end the call.' | 'Parkers can either end the call or continue parking by inputting a location code.' |