How do I reset my password on the Portal?

If you've forgotten your password or can't log in, you can reset it yourself from the login screen — you don't need an administrator to do this for you.

Reset your password
If you don't receive the email
If the reset link doesn't work

Reset Your Password

1. Go to the Portal homepage.
2. Enter your email address and select 'Login'.
3. Select 'Forgot password'.
4. Check your inbox for an email titled "Reset your PayByPhone Portal password".
5. Open the email and select the reset link.
6. On the Reset Password screen, enter a new password and confirm it. Your password must meet all of the following:
   • At least 14 characters
   • No more than 50 characters
   • At least 1 uppercase letter
   • At least 1 lowercase letter
   • At least 1 number
   • At least 1 special character
7. Select 'Reset'.
8. Log in using your email address and your new password.

If You Don't Receive the Email

• Check your spam or junk folder — the email may have been filtered there.
• Confirm you entered the email address associated with your Portal account.
• Wait a few minutes and try again if it hasn't arrived.

If the Reset Link Doesn't Work

• The link may have expired. Go back to the Portal homepage and request a new reset email.
• Make sure you're opening the link on the same device and browser you requested it from.

If you've tried the above and still can't get into your account, contact your administrator or PayByPhone Client Support for further help