If an administrator has invited you to use the PayByPhone Portal, you'll need to activate your account before you can log in for the first time.
Steps
1. Open the invitation email, sent from noreply@paybyphone.com, and select the activation link.
2. On the activation screen, create a new password. Your password must meet all of the following:
- At least 14 characters
- No more than 50 characters
- At least 1 uppercase letter
- At least 1 lowercase letter
- At least 1 number
- At least 1 special character
3. Confirm your new password, and confirm your name if prompted.
4. Submit to activate your account.
5. Log in using your email address and your new password.
Your access (which client or city you can see, and what you're able to do) is already set up on your account, so there's nothing further to configure — you're ready to go as soon as you log in.
If you don't receive the invitation email
- Check your spam or junk folder — the email may have been filtered there.
- Confirm your administrator sent the invitation to the correct email address.
- Ask your administrator to resend the invitation if it still hasn't arrived.
If the activation link doesn't work
- Activation links expire after one month. If your invitation is older than that, ask your administrator to send you a fresh one.
- Make sure you're opening the link on the same device and browser you received the email on.
If you've tried the above and still can't activate your account, contact your administrator or PayByPhone Client Support for further help.