Access and manage your parking receipts
Parking receipts are available in the History & receipts section of the PayByPhone app on iOS, Android and Mobile Web.
In this article, you’ll find answers to common questions about accessing and managing your receipts.
Jump to:
- Accessing receipts
- History & receipts in the app
- Common receipt issues
- Account and access questions
- Transaction and billing questions
- Exporting your parking history
- Frequently Asked Questions
Accessing receipts
Receipts are generated at the time of a successful parking session.
- Registered users can access receipts in the app under History & receipts
- Users who have opted in to email receipts will receive them automatically
- Guest users receive a one-time receipt at the point of purchase
Note: Guest receipts cannot be retrieved later.
History & receipts in the app
Activity History is now History & receipts, so your parking history and your receipts are in one place. You can download receipts directly from the PayByPhone app.
Download an individual receipt
- Open the app and go to Account
- Select History & receipts
- Choose a parking session
- Download the receipt as a PDF
Download multiple receipts
- Open History & receipts
- Select up to 10 parking sessions at a time
- Choose to receive your receipts as a PDF, a CSV, or both
- Your receipts will be sent to your email address
Note: Receipts for multiple sessions may arrive in more than one email rather than a single file.
View parking session details
Select a parking session in History & receipts to see its details, including:
- Location name
- Vehicle
- Vendor
- Start and expiry times
- Total amount
Below the session summary, each transaction in the session (for example, the initial start and any extensions) is listed with its payment method, the same way it would appear on your credit card statement.
Note: Reservations do not currently have receipts, so they can’t be downloaded. Sessions without receipts also can’t be included in a multiple-receipt download, even if you select them together with sessions that do have receipts.
Common receipt issues
I cannot find my receipt/ I have not received my emailed receipt
If you have an email address linked to your account AND have opted in, you will receive an email after a successful payment has processed.
If you cannot find it:
- Check your inbox and spam or junk folders
- Ensure emails from PayByPhone are not blocked
- Double check that you have receipts enabled on your account. by visiting Account > Settings > Parking Notifications.
- Consider enabling SMS receipts, where charges may apply
- Download the receipt directly from History & receipts in the app
I do not see my transactions in History & receipts
You may have completed the session as a guest user.
Guest transactions are not stored in History & receipts and are only available through the original email receipt.
I cannot download a receipt for a reservation
Reservations do not currently have receipts, so there is nothing to download in the app. A reservation also can’t be included in a multiple-receipt download.
Account and access questions
I am locked out of my account
Please refer to the account access guide for steps to regain access.
I used Apple ID or Google ID to sign in. How can I access receipts?
If you signed in using Apple or Google and verified your phone number, you can access your receipts in History & receipts in the app.
I changed phone numbers and cannot access my old transactions
If your account has been deleted, transactions are no longer accessible.
If the account is still active, support may be able to assist once ownership is verified.
Can I merge guest and registered accounts?
No. Guest and registered accounts cannot be merged.
Transaction and billing questions
The transaction dates do not match my credit card statement
There may be a delay between when a transaction is processed and when it is posted by your bank.
This can result in different dates appearing on your statement.
To compare, open the session in History & receipts, where each transaction is listed as it would appear on your statement.
I see a $0.00 authorization on my account
This may occur when adding a new card. The authorization will disappear within a few business days.
Can I receive a monthly invoice?
No. Monthly invoices are not available.
How is tax applied?
Canada: Taxes such as GST or PST are applied by the parking operator, not PayByPhone.
UK: VAT is only applied for off-street parking locations.
Exporting your parking history
In the app
- Open the app
- Go to Account
- Select History & receipts
- Choose a session to download its receipt as a PDF, or select up to 10 sessions to have receipts emailed to you as PDF, CSV or both
Frequently Asked Questions
How do I access my receipts?
You can access receipts in History & receipts in the app, or by email if enabled.
Can I retrieve a guest receipt later?
No. Guest receipts are only available at the time of purchase through email.
What should I do if I did not receive a receipt?
Check your spam folder, confirm your notification settings, and ensure PayByPhone emails are not blocked. You can also download the receipt from History & receipts in the app.
How many receipts can I download at once?
You can select up to 10 parking sessions at a time and receive the receipts as PDF, CSV, or both.
Why did I get my receipts in more than one email?
When you request receipts for multiple sessions, they may arrive in separate emails rather than a single file.
What happened to Activity History?
Activity History has been renamed History & receipts. Your parking history is still there, now with receipts built in.