In this article:
Applying for a Visitor Parking Permit
Creating a session with a visitor Permit
Business & Resident Visitor Permits FAQ
Applying for a Visitor Parking Permit
Please ensure that you have a PayByPhone account for your phone number. If not, download the iOS or Android app, or launch m.paybyphone.co.uk.
To apply for a Visitor Permit session, please watch the video or follow the steps below:
Steps to register:
- Visit m.paybyphone.co.uk
- Sign in to your existing account, or register as a new user.
- Select Account, then Permits.
- Select Apply for a Permit.
- Select London Borough of Ealing as the Council.
- Then from the dropdown below select the type of permit you are applying for (Visitor or Business).
- Next, enter your address followed by your full name and date of birth.
- Your zone will then be automatically populated.
- Click Submit.
Note: Once your application is verified, you will receive an email confirming that you can now purchase visitor permits.
Pending applications
If your application shows as Pending, it is with Ealing Council for review.
If it has been more than one week, contact Ealing’s parking team directly to:
Check the status of your application
Ask if proof of residency or other documents are needed
Call 0208 852 6677
Select option 5, then option 3
Booking issues
If you are having trouble booking through the Permits section of the app or website, call the dedicated Ealing visitor parking payments number:
0330 060 5333.
Creating a session with a Visitor Permit
Once verified, your permit will show in the Permits section of your account
To start a Visitor Permit parking session, please watch the video or follow the steps below:
- Open the PayByPhone app or log in to the PayByPhone website at paybyphone.co.uk
- Sign in to your existing account, or register as a new user.
- Select Account, then Permits.
- Select Park at the location you have been verified to use within the Permits section.
- Choose to either start a session now or schedule one to start at a later time or date.
- Enter the amount of parking time required.
- Enter the vehicle registration number of the visiting vehicle.
- Click Continue.
- You will be given a summary of the Resident Visitor Permit session you are booking, including time and cost. Please review.
- Select your payment method from the drop-down box.
- Click Buy Permit.
- You may be asked to enter the CVV number of your debit or credit card.
- You will receive a confirmation that your Resident Visitor Permit session is booked.
📋 NOTES:
- Please check the start and end times you're given. Note: if chargeable hours are five hours apart, you may need to input six hours to cover both morning and afternoon hours. You can always go back and start again, and you can either schedule your booking or start parking immediately.
- If, for any reason, you're struggling with the app, a reinstall can be tried.
Business & Resident Visitor Permits FAQ
1. I believe my allocated zone is incorrect:
If believe that you have been allocated the incorrect zone, please contact our Customer Support Team via our virtual assistant Parker.
2. I'm trying to gain a permit but my address isn't being linked to a zone?
Create a ticket with our Virtual Assistance and include the following:
Your full name.
Your account (phone) number
Your full postal address
The zone you're expecting to see available to you
3. I have been asked to provide supporting documentation. What does this mean?
If you have been asked to provide supporting documentation it is because we have been unable to automatically verify you using the information provided or because you have not provided a date of birth. Supporting documents include bank statements, utility bills or tax documents from the past three months.
4. Can I use the service even though I don't have a mobile phone or computer?
Yes, you can. Simply call the PayByPhone Support Team on 0330 060 5333.
5. My app doesn't display the Permits option:
The app may need to install updates. Please visit either the App Store or Google Play Store and check for updates.
6. My phone doesn't support the PayByPhone app:
Some older phones and computers use operating systems that aren’t compatible with the latest PayByPhone app. If this is the case you can use the PayByPhone website, which is customised for mobile devices. Just visit www.paybyphone.co.uk
7. I can't create an account because my email address/phone number is already recognised:
You may already have created a PayByPhone account in the past, which means an account already exists. To reset, visit m.paybyphone.co.uk click Sign In > Forgot Password. If you cannot access your account, please reach out to our Support team.
Need more help?