I paid for parking with PayByPhone, but still received a parking ticket.
In this article:
Check Your Parking Transaction
Appeal a Parking Ticket or PCN
Check Your Parking Transaction
If you received a Parking Ticket or Parking Charge Notice (PCN), review your PayByPhone transaction to confirm the location, vehicle registration, and parking time match the notice.
To view your parking history, use the app to check the Activity History.
Confirm Your Parking Session
If you do not see a transaction in your PayByPhone account, the parking session may not have been successfully processed.
Successful sessions show:
- PayByPhone app or website: “Your parking has been started.”
- Automated phone service (IVR): “Your transaction has been processed.”
Appeal a Parking fine/PCN, or Towing charge
If you received a ticket in error despite having a valid PayByPhone parking session, you must appeal directly with the parking operator using the instructions on the notice.
Note: PayByPhone cannot submit PCN appeals. We can confirm payment status and investigate transaction issues, but disputes must be handled by the parking provider.
Frequently Asked Questions
Why did I receive a fine if I paid with PayByPhone?
Common causes include incorrect plate entry, wrong location, expired session, or incomplete payment.
Can PayByPhone cancel my fine?
All parking fines must be disputed directly with the parking operator. Please follow the instructions on the notice.
What if I cannot find my parking session?
If no session appears in your PayByPhone account, the payment may not have completed successfully. Please check your email receipts in the event you paid using a guest account.
How do I dispute my parking fine?
Please follow the directions on the parking ticket.