Please note that as of July 1, 2022 the e-permit solution will be disabled for the MBTA, UFV, Kwantlen, BCIT, City Parking and the College of New Caledonia.
To purchase long-term parking:
👉 Open the app or Launch paybyphone.com
👉 Input location code
👉 Add Vehicle
👉 Input duration
- time units can vary from hour/day/week/month/semester
👉 Wait for the confirmation message
Changing Pass information or Requesting a refund
There is no method of updating a license plate once it has been confirmed.
In some circumstances, a refund can be issued for the remainder of the month, and the calculation is based on the date that you contact our support team.
Please reach out to our virtual assistant so that we may review your transaction details and check on eligibility. The refund policies are set by the parking authorities rather than the PayByPhone Customer Service Team.
For enforcement, parking rates, and lot issues, please use the following contact details:
| Parking Operator | Phone Contact | Email Contact |
| Massachusetts Bay Transit Authority (MBTA) |
Massachusetts Bay Transit Authority (MBTA) 617 222 3200 |
Permit Queries:
Enforcement & operations: |
| Galveston Sea Wall | 409 762 8224 | seawallparking@galvestonparkboard.org |
|
University of Fraser Valley (UFV)
|
604 420 6446 x 4110 | contact: 1 888 309 9966 https://www.impark.com/contact-us/ |
|
Kwantlen Polytechnic University (KPU)
|
604 420 6446 x 4110 | help@concordparking.com |
|
British Columbia Institute of Technology (BCIT)
|
604 432 8719 | help@concordparking.com |
|
University of California, San Francisco (UCSF) |
415 476 2566 |
Not available |
| Miami Parking Authority: Residential | 305 579 4900 | https://www.miamiparking.com/request-a-refund/ |
| Fort Lauderdale: Residential | 954 828 3700 | https://support.paybyphone.com/hc/en-001/articles/13082023675025-Fort-Lauderdale-Residential-Rate |
| City Parking (Miami) | 813 381 5276 or email | info@cityparkinginc.com |
| Hallandale Beach | 954 457 3021 | parking@cohb.org |