How can I get help and contact us?

📖 Help Centre              🤖 Virtual assistant (Parker)              📧 Customer service                 

📖 Visit our Help Centre

By consulting our help centre, you can find the answer to the majority of your questions.

It is divided into several categories so that you can navigate more easily: access the help centre

🤖 Chat live with Parker (24/7)

Parker, our virtual assistant, is always available (24/7) and answers the most common questions instantly.

For example, Parker can help you with the following:

• Understand how PayByPhone works.
• Learn more about special parking such as Residentiel rates, etc. in your area.
• Trouble shoot technical issues such as account access like password recovery.
• Give you instructions if you have been ticketed despite having a valid parking session.
• Put you in touch with a Customer Advisor if necessary.

To chat with Parker, simply go to our help centre, then click on the bottom right of the page.

📧 Contact ou customer service

Parker is improving every day through discussions with our customers. If we can't provide an adequate answer, we will forward you to a specialist that can assist further. We will get back to you ASAP !