Trouble Shooting iOS& Android Technical issues

Having issues using the app? Try these steps:

• 1. Exit & Restart the App
• 2. Log out of your account and log back in
• 3. Clear App Data &/or Cache
• 4. Restart your device

If these steps do not resolve the problem, then:

• Launch our mobile app: paybyphone.com
• Dial into our IVR (phone number will be on location signage)
• Call our 24/7 call centre to purchase parking: 1 877 610 2054
• Create an intake ticket including as much detail as you can! We'd like to gather date/time of incident, phone number, app version, operating system, device type, and a description of what is happening. 
  

Please ensure a payment has been made to avoid being vulnerable to a parking citation.