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Trouble Shooting iOS& Android Technical issues

Experiencing technical issues? Please read through our upcoming service announcements and troubleshooting tips below: 

 

📋 Special Advisory: Service Disruption 

PayByPhone will be doing service upgrades and maintenance on March 25, 2023, starting 8 PM (PST). There might be some service disruptions, please know our teams will be working hard to get everything up and running. Thank you for your patience and we apologize for any inconvenience.

 

📋 Special Advisory: Forced Upgrade 

We will be rolling out a forced upgrade in stages, starting on March 6, 2023, affecting Android 5.51, iOS 8.5.0, and Web 4.11.0. Customers will have until March 8, 2023, to ensure they are operating on the most up-to-date platforms. 

 

 

 

Troubleshooting steps:

👉 Exit & Restart the App.

👉 Log out of your account and log back in.

👉 Re-install the App.

  • Ensure that you are using the most up-to-date version of the application. We release updates with bug fixes periodically. 

👉 Ensure that your OS is compatible.

  • There is a minimum level of OS needed to support our apps. 

👉 Clear App Data & OR Cache.

👉 Restart your device.

👉 Try another platform:

  • Launch paybyphone.com from another device
  • Dial into our IVR

👉 Connect with our Virtual Assistant

To report technical issues, be sure to include the following:

  • Take a screenshot of the error message (if any)
  • Date/time of the incident
  • Phone number & email
  • Description of the problem: Unable to Register, Problems with finding a location

Please ensure that your parking has been validated to avoid a citation. 

 

 

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