Roles: PayByPhone Business Account

PayByPhone Business Portal has a role-based permissions system that enables or disables functions for the team members who manage a fleet of vehicles.  This allows the addition of more team members to access the Portal while maintaining control over the distribution of parking permissions.

Roles: PayByPhone Business Account

1 - Account Owner

2 - Business Manager

3 - Business Administrator

4 - Analyst

Detailed Role and Permission Table

The scope of this article is the following 4-roles:

  Account Owner (one per account)

 Business Manager (many per account)

 Business Administrator (many per account)

   Analyst (many per account)

1 - Account Owner     

Each Business account must have one Account Owner.

• An account can only have one account owner.
• As the account owner, you would be initially responsible for the contract for the service but, who holds this role can be changed.
• A valid email address must be in place in this role for the product to function.
• Your role as an account owner can only be deleted if a business manager is selected to be upgraded to act as the replacement account owner.
• You have access to all administrative features.

2 - Business Manager

A Business Account can operate without a Business Manager and this is because the Account Owner has all the controls required to manage the account.  If you are created as a Business Manager then here is some insight to your abilities:

• A Business Account has as many Business Managers as needed. This role has the ability to manage parking payment methods.
• You as the Business Manager have access to all Admin functions.
• Important Note - This role is permitted to self upgrade the Account Owner or downgrade to ensure business continuity when the account owner departs.

This role was created because Businesses with many admins have requested this role (it is common for a business owner or VP to have the Account Owner Role).

3 - Business Administrator

Any Business Account can operate without a Business Admin.  As the Business Admin you can:

• This role is permitted to assign parking privileges to any driver.
• You cannot manipulate payment information on a business account.

Larger businesses have requested this role as it is common to have operational roles.

4 - Analyst

The last role is the Analyst. If you are assigned as an Analyst, this is a limited access role.   Here are some of the examples of why you may have been assigned this role:

• When an accounting or business data team needs to access data.
• For businesses with large fleets, you may have this role because you are an external contractor that may need to keep track of parking of expenditures.
• You are not permitted to assign or revoke parking privileges.

Below is the master list of the Roles and Permissions.

Detailed Role and Permission Table