In light of the COVID-19 event, we will be turning off the monthly auto-renewal charge for all customers. This action will prevent your credit card from automatically being charged for a monthly parking permit for April 2020 and all subsequent months. Please note that you do not need to reach out to our support teams to request that the auto-renewal be removed.
Due to the limitations of the PayByPhone permit system, we, unfortunately, cannot disable auto-renewal on a case-by-case basis. If you need to purchase a permit for the month of April you can do so at any time. Simply set the start date of the permit for April 1, 2020 then confirm and submit your permit purchase. You will also have the option to opt-in to the auto renewal feature at this time.
Instructions on re-enrollment: https://support.paybyphone.com/hc/en-us/articles/360003376137-Register-for-a-Monthly-Permit
We apologize for any inconvenience this may cause customers who want to keep their MBTA parking permits active in April. Given the customer feedback to date, however, we believe that turning off auto-renewal permits for all customers is the best approach we can take.
Please see below for some helpful tips:
- The permit start date will default to the current day and there is a flat fee for the calendar month. To get the most value, you may want to use the app for daily parking and repurchase on the start of the month.
- Be sure to enable auto-renewal when repurchasing if you would like to opt into auto payments. The charge posts 5 calendar days before the month-end.
- Curious about location costs and roaming? Here is a link that explains how this is calculated: https://support.paybyphone.com/hc/en-us/articles/360001435209-Pricing-Update-September-01-2018
Oak Grove, Quincy Adams and Braintree Premium pass holders:
Current premium pass holders who want to keep their premium passes active in April: please contact MBTA customer service directly at (617) 222-3200, or by emailing email@example.com, and say that you want to keep your premium pass active in April.
Current premium pass holders who do not want to keep their premium passes active in April, but will want to reactivate them after the COVID-19 event is over: You do not need to do anything today. We are treating all current passes as “paused” until the COVID-19 event ends. MBTA customer service will provide instructions on how you can reactivate your premium pass at a later date. (Please note: If you do not reactivate your premium pass within a to-be-defined time period following the end of the COVID-19 event, you may lose your premium pass and need to join the waitlist for an available pass.)
Current premium pass holders who do not want to keep their premium passes active in April, and will not want to reactivate them after the COVID-19 event is over: You do not need to take any action. Your premium pass will not renew in April, and you can simply choose not to re-enroll. Please note: if you want to rejoin the premium pass program after the renewal window ends, you will need to contact MBTA customer service and join the waitlist for an available pass.
Note: Many customers have already reached out to request renewal be disengaged. We have waived the one month advanced notice and assisted with each case.
We would like to wish everyone good health through this difficult time.