Features
- Registration
- Dynamic Labelling
- Parking
- New Parking Sessions
- Extensions
- Apple Pay
- Credit Card Capture via Camera
- iOS Widget
- Smart Notices
- iOS Enhanced Notifications
- Multiple Payment Methods
Is Your Phone Compatible?
At this time, the iOS App supports devices that have iOS 15 and above.
What's New?
If you’re new to the app, you’ll be quickly taken through our registration process which includes:
- User Account Signup
- Payment Details
- Adding a Vehicle
- Notification Settings
The first step is mandatory and requires you to add your phone number, a choice of password and an email address.
We know that you’re busy, so after you finish adding these mandatory details, each of the subsequent steps is optional and can be completed when you’re ready to use the app.
The app features a brand new design that displays stunning images of the city you’re in, where available, on the main page. To keep you in the loop, this page may also display special announcements from your community and news from parking operators.
If you’re a regular user of the app, you’ll notice that the parking process is the same as before, keeping in line with our mobile web version.
To make the process as clear as possible, there are now multiple screens dedicated to the location, duration, and payment.
Parkers will be greeted firstly by the landing screen (which will later display any live transaction you have on your account). Notice a gear icon at the top right, this is your menu options.
- To begin the parking session process a Parker needs only touch the empty box that says "search by location number".
- The Parker next enters the PayByPhone location number displayed to them on the PayByPhone signage (attached to the meter or a sign nearby).
- Once the user hits search, the parking at a location may require a license plate to be selected for the transaction. The Parker will be prompted with a popup asking them to choose a plate from their list (this can disable this auto-prompt by turning the toggle off at the bottom of the popup, and this can be re-engaged from the menu options). *If no plate is required for the parking, the Parker will likely be asked to enter in a space/stall number, or not asked to enter anything at all depending on the policing requirements by the Parking Authority with whom you are trying to make payment to.
- Once the plate is chosen the Parker will be taken to the time duration entry screen where they will choose the minutes, hours, days, etcetera (the App will always display the minimum time unit that the Parking Authority wishes the transaction to be charged by for their rates so be mindful of what is displayed to prevent an overpayment).
- It is also important to note that a user is shown the Parking Authority to whom they are going to make payment to for with this transaction, so this can help as an indicator if a Parker has entered in the incorrect information for the location number. Also, at the bottom of this information will be a parking advisory that will display any notes about the location. Once the user has entered the time into the empty box continue can be actioned.
- Next, the user will be asked to choose a payment method for the potential transaction that they are setting up. The Parker will be shown all the cards they have on file, and some may be grayed out and not available depending on the Parking Authority, the Parking Authority determines the payment type they wish to accept for the transaction.
- Once the user has chosen a card they will have all their potential parking information displayed on the review and confirm screen.
**It is very important to be mindful of what is displayed as this is the point when a Parker decides that all that is displayed is correct or not (adjustments can be made on the page by touching the appropriate section or hit the back arrow at the top left). If everything looks correct, then the Parker will hit 'pay & park' and wait for the next 2 screens shown at the bottom.
- Lastly as mentioned above the Parker will see the processing screen, then if all is well the success of payment screen as shown below.
- Then the Parker will be brought back to the landing screen of the App to have their live transaction displayed with an active countdown (sometimes depending on your connection this can take a few seconds to populate).
**It is important to note here that after a Parker hit's 'pay & park' it is not OK to close the App or screen lock the device before seeing the success of payment screen as these actions disconnect the App from data/wi-fi with the high probability of canceling the intended payment. This would leave a Parker open to ticketing or towing, so wait for the transaction to be fully processed before moving on.
Each screen transitions flawlessly to the next, allowing you to easily complete your parking.
Parking Profiles
You can now be charged based on your eligibility to park. On this page, you can to select different rates for different scenarios like residential, disabled or visitor parking. This means you’ll always be able to select the rate that’s right for you.
Once you successfully complete a parking transaction, the app will return to the main page and display the remaining time. This time counts down by the second, giving you a real-time view of how much time you have remaining, so you don’t need to keep thinking about when your parking expires.
Extending Parking
If you’re running late, there’s no need to worry about getting a ticket because you can extend your parking from anywhere! It only takes a couple of clicks and a matter of seconds to extend a parking session from the main page.
One of the major additions to the new version of the app is the ability to use Apple Pay to pay for parking where available.
If Apple Pay is enabled on the phone and if the Apple wallet contains a payment card that is accepted at that location, the option will be available.
Currently, this feature is only available in North America, but work is underway with the Payment Gateways across the globe to bring this online for all regions.
Credit Card Capture via Camera
In a rush? You can now add a credit card to your account just by taking a photo of it!
NOTE: We don’t store any images in the app. The app merely uses the camera to read the numbers.
With a simple swipe, the Today View widget provides you with an instant summary of your parking session.
This powerful messaging platform allows your community to engage directly with you. The notifications are interactive and can take you to a web page for more information or to complete an action.
iOS 10 brings much richer notifications. There is more information and more options available for you without opening the application. You can now expand a parking reminder notification in order to see time remaining and go directly to the extend parking page for that session.
You can now easily switch between different credit cards.
