Once your parking session has started, the transaction detail (plate #, duration and location info) is sent directly to the handheld units the Parking Enforcement Officers patrol with and not the meters. The app will provide a system confirmation that the parking session has started. If you made a payment at the meter as well as the through PayByPhone and are requesting reimbursement, please reach out to the parking operator.
PayByPhone operates as the transacting platform between a parker and the parking operator (the city or private company). Charges withdrawn are immediately transferred to our clients and not held by PayByPhone. All reimbursement requests are subject to the discretion of the parking operator and the outcome will vary dependant on the request. In most cases, PayByPhone is unable to issue a refund on the operators behalf.