PayByPhone customer service policies are created by the parking authorities that implement the service.
There are no parking operators that allow our team to cancel active sessions or issue refunds for unused parking time. Our support agents will not be able to assist with this.
For this reason, we ask that you please wait until you arrive at the parking lot to start your parking session as prepaying does not guarantee availability.
PayByPhone operates as the transacting platform between a parker and the parking operator (the city or private company). Charges withdrawn are immediately transferred to our clients and not held by PayByPhone. All reimbursement requests are subject to the discretion of the parking operator and the outcome will vary dependent on the request.
Contact information for parking organizations can be found here: here