If your refund request is related to unused or prepaid parking time, the PayByPhone team isn't authorized to assist. For this reason, we ask that you please wait to you arrive at the parking lot to start your parking session as prepaying does not guarantee availability.
PayByPhone is unable to cancel active sessions or refund in the case of a customer not using a portion of the parking time.
PayByPhone operates as the transacting platform between a parker and the parking operator (the city or private company). Charges withdrawn are immediately transferred to our clients and not held by PayByPhone. All reimbursement requests are subject to the discretion of the parking operator and the outcome will vary dependent on the request. In most cases, PayByPhone is unable to issue a refund on the operators behalf.