If you have inputted the wrong duration and are following up to request a refund before the session ends, the parking operator will need to rule on your case.
PayByPhone is unable to cancel active sessions or refund in the case of a customer not using a portion of the parking time.
PayByPhone operates as the transacting platform between a parker and the parking operator (the city or private company). Charges withdrawn are immediately transferred to our clients and not held by PayByPhone. All reimbursement requests are subject to the discretion of the parking operator and the outcome will vary dependent on the request. In most cases, PayByPhone is unable to issue a refund on the operators behalf.
PayByPhone can provide you with an escalation point for the parking company if you would like to follow-up with them directly.
Here is a link to the parking operator contact details: Parking Operator Contact List