In the case of duplicated transactions, some parking vendors will allow a refund to be issued. This policy is set at the discretion of the parking operator. The PayByPhone Support Team has a contractual obligation to adhere to the customer service policies set by our clients.
PayByPhone operates as the transacting platform between a parker and the parking operator (the city or private company). Charges withdrawn are immediately transferred to our clients and not held by PayByPhone. All reimbursement requests are subject to the discretion of the parking operator and the outcome will vary dependant on the request. In most cases, PayByPhone is unable to issue a refund on the operators behalf.