We have recently become aware of several fraudulent accounts masquerading as PayByPhone. These accounts are using advertising (such as text messages) to trick people into messaging them and subsequently trying to take money from you. Please know PayByPhone will never ask you to make any payment via text message. We work with the relevant authorities to minimize these accounts. However, we also urge you to exercise caution and to only make payments directly within the authorized PayByPhone app, website, or phone number, all available via https://www.paybyphone.com.
To avoid any potential scams, the safest and most secure way to use PayByPhone remains:
- Download the PayByPhone app directly from the App Store or Google Play Store.
- Visit our website by entering PayByPhone.com directly into the search bar.
Rest assured the authentic PayByPhone site is a secure platform, which is PCI level 1 compliant - the highest level of security for processing payments. All cardholder data is heavily encrypted. We are audited yearly to ensure our compliance with the security standards. Please note that many companies use phrases like 'pay to park, paybyphone, pay by text phone payment' etc. to describe service(s) that are unrelated to our company, PayByPhone Technologies.
Security is very important here at PayByPhone; we will investigate any charges you are uncertain about. Please contact our support team and include the following information:
- First four and last four digits of the credit card
- The line item description of the charge
- The date of the charge
- The amount of the charge(s)