PayByPhone has a new progressive method of registration that allow customers to pay for parking without creating an account. This progressive registration process is great for people that prefer one-off parking sessions.
How it works:
The landing page will display options to sign up, register or park (as guest). If you do not sign in or register, you can tap the Park button and input location, vehicles, duration of stay, payment information and email address. You will have the option to convert the guest transaction to a registered account at the end.
You cannot convert or move guest transactions to an existing account (phone) number.
Please note: Only customers with a registered account can receive SMS notifications and access historical receipts online.
The system will generate you a one-off guest receipt at the point of purchase. Receipts for guest transactions cannot be obtained at later date.
PayByPhone cannot merge your guest transactions with your registered account.
Users will need to rely on emailed receipts for items relating to ticket dispute and end of year tax submissions.
Note: If you transact in guest mode and close the app, you may not see the countdown clock when you relaunch the app (this is device specific). Be careful: this doesn't mean the session didn't already start! We are cautioning customers to pay close attention to the transaction confirmation screen. If you sign in to your regular registered account after transacting in guest mode, the session will not be displayed. You can review your receipt or call customer service to check if the payment already posted.
In the case of duplication, the refund policies will vary by vendor. Please review our support article for further information.
Each platform will give you the option to SIGN IN, REGISTER, or Continue as Guest. If continuing as a Guest, a notification appears alerting you that you are in Guest mode:
Mobile Web (m2.paybyphone.com)