Please be advised that Imperial Parking including Impark, Metro Parking and Advanced Parking are in the process of removing PayByPhone as a payment option. Many locations have already been closed so if you do not see a PayByPhone location code, do not attempt payment as it may have already been reassigned.
For support issues, please call 604-681-7311 x 7, or leave a comment on Impark's feedback link: here
Advanced Parking Support: storefront@advpark.com
Metro Parking Support: storefront@metroparking.ca
Impark Refunds: vanmeterrefunds@impark.com/604-331-7118
The following Cities will be affected:
Canada
Alberta:
- Calgary
- Edmonton
BC:
- New Westminster
- North Vancouver
- Richmond
- Surrey
- Vancouver
- Whistler
Manitoba:
- Winnipeg
Nova Scotia
- Halifax
Ontario:
- London
- Ottawa
Saskatchewan:
- Regina
- Saskatoon
United States
California:
- Bay Area
- San Francisco
Illinois:
- Chicago
Minneapolis:
- Minnesota
When a location is closed, you will be unable to search for lot number. The system response will vary by platform; please see the examples below:
1. Android: Location not found
2. Mobile Web m2.paybyphone.com: Location not found
3. iPhone: No results found
4. IVR (dial on) 'I’m sorry, This location is not open for PayByPhone at this time of day'