Please be advised that Imperial Parking including Impark, Metro Parking and Advanced Parking are in the process of removing PayByPhone as a payment option. Many locations have already been closed so if you do not see a PayByPhone location code, do not attempt payment as it may have already been reassigned.
For support issues, please call 604-681-7311 x 7, or leave a comment on Impark's feedback link: here
Advanced Parking Support: firstname.lastname@example.org
Metro Parking Support: email@example.com
Impark Refunds: firstname.lastname@example.org/604-331-7118
The following Cities will be affected:
- New Westminster
- North Vancouver
- Bay Area
- San Francisco
When a location is closed, you will be unable to search for lot number. The system response will vary by platform; please see the examples below:
1. Android: Location not found
2. Mobile Web m2.paybyphone.com: Location not found
3. iPhone: No results found
4. IVR (dial on) 'I’m sorry, This location is not open for PayByPhone at this time of day'