If you see that the PayByPhone app is having difficulty connecting to a network or our servers it could due to one of the below reasons:
iOS Users:
If your device is running iOS 9 or lower, you will not able to connect to our servers to park.
Our latest app support iOS 10 and higher only.
To continue using the service, you may try our web app located at https://m2.paybyphone.com/parking/start/location or dial into our IVR (phone number found on PayByPhone signage).
Weak Connectivity in the Area:
Your device is attempting to connect to an open WIFI signal close by (like a coffee shop for example). When this occurs, your device will toggle between your cellular carriers network and the open WIFI looking for the strongest signal.
What to do: Either disable WIFI and force the device to the cellular network or move closer to the WIFI signal to strengthen the connection.
We recommended waiting about 30 seconds so that your phone can gracefully adapt to the network.
One thing you can do to troubleshoot is try to launch https://m2.paybyphone.com/parking/start/location from a web browser and see if the experience is similar.
If your device cannot connect to a either a cellular or WIFI network, please call our 24/7 IVR at 1 877 610 2054. A customer support agent can assist you with parking your vehicle.