If you see that the PayByPhone app is having difficulty connecting to a network or our servers it could due to a number of reasons. Symptoms include the inability to find a location, connection errors and the app hanging or spinning.
iOS Users:
- If your device is running iOS 11 or lower, you will not able to connect to our servers to park.
- Our latest app support iOS 12 and higher only.
Android Users:
- If your device is running Android 4.0 or lower, you will not able to connect to our servers to park.
- Our latest app supports Android 5.0 and higher only.
Weak Connectivity in the Area:
Your device is attempting to connect to an open WIFI signal close by (like a coffee shop for example). When this occurs, your device will toggle between your cellular carriers network and the open WIFI looking for the strongest signal.
What to do:
Either disable WI-FI and force the device to the cellular network or move closer to the WI-FI signal to strengthen the connection (having both engaged on your device at the same time can cause difficulties, so turning one off to favor the other will correct this issue).
We recommended waiting for about 30 seconds so that your phone can gracefully adapt to the network.
One thing you can do to troubleshoot is attempting to access your account by launching https://m2.paybyphone.com/parking/start/location from a web browser and see if the experience is similar.
If your device cannot connect to either a cellular or WIFI network, please call our 24/7 IVR at 1 877 610 2054. A customer support agent can assist you with parking your vehicle.