If you see that the PayByPhone app is having difficulty connecting to a network or our servers, it could be due to several reasons. Symptoms include the inability to find a location, connection errors, and the app hanging or spinning.
Weak Connectivity in the Area:
Your device is attempting to connect to an open WIFI signal nearby (like a coffee shop for example). When this occurs, your device will toggle between your cellular carrier's network and the available WIFI looking for the strongest signal.
Troubleshooting steps:
👉 Exit & Restart the App.
👉 Log out of your account and log back in.
👉 Re-install the App.
- Ensure that you are using the most up-to-date version of the application. We release updates with bug fixes periodically.
👉 Ensure that your OS is compatible.
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There is a minimum level of OS needed to support our apps.
Supported Browsers
Minimum Operating System (OS) version supported: iOS 15.0
Minimum Operating System (OS) version supported: Android 7.0
Unsupported browsers include All Internet Explorer and Safari versions 13 and below
👉 Clear App Data & OR Cache.
👉 Restart your device.
👉 Disable WI-FI and force the device to the cellular network or move closer to the WI-FI signal to strengthen the connection (having both engaged on your device at the same time can cause difficulties, so turning one off to favor the other will correct this issue).
We recommended waiting for about 30 seconds so that your phone can gracefully adapt to the network.
👉 Try another platform:
- Launch paybyphone.com from another device
- Dial into our IVR
👉 Connect with our Virtual Assistant
To report technical issues, be sure to include the following:
- Take a screenshot of the error message (if any)
- Date/time of the incident
- Phone number & email
- Description of the problem: Unable to Register, Problems with finding a location
Please ensure that your parking has been validated to avoid a citation.