PayByPhone customer support is able to change the license plate linked to your permit in extenuating circumstances only.
Should you require to change the plate linked to your account, please take into account the points below:
- Plate changes (or swaps) must be in effect for more than 1 day. If the change is for a single day, it's recommended that you make a one time payment rather than swap plates.
- Plate changes done after 10:00 am will not come into affect until 8:00 am the following calendar day.
- Permits are valid for one plate at a time only. Please email mbtaepermit@paybyphone.com for assistance with updates longer than a day. Note: assistance is available Monday to Friday and response time can be up to two days.
Please contact the MBTA at 617-222-5100 or Republic Parking at parkingcs@mbta.com if you have any questions or have a received an invoice for parking due to plate change.