PayByPhone is the payment processor and does not manage enforcement or ticket adjudication.
If you received a citation, please check your transaction history to ensure that the location, license plate/stall and time, corresponds with the information listed on the citation. Follow the directions on the ticket. Should you need to access your parking transaction history, please log in to www.paybyphone.com.
If you cannot find your historical receipts online, you may have transacted as a guest. Please see Guest Accounts
If you login to the account and do not see a transaction, it's possible that the transaction was not confirmed. It is important to wait for a confirmation message to appear. If you are on the IVR, the message will state ‘your transaction has been processed.’ If you are on the mobile web or one of our apps, a message is displayed stating ‘Your parking has been started.’
If you received a ticket despite valid payment for parking, you must contact the parking authority.
Please note: PayByPhone cannot handle ticket violation disputes on behalf of the parking operator. We can confirm that payment was successful and investigate any anomalies, but ultimately, you must reach out to the parking authority.