The enforcement and adjudication process is managed by the parking operator or authority that issued the violation, not PayByPhone.
If you received a ticket, please check your transaction history to ensure that the location, license plate/stall and time, corresponds with the information listed on the citation. Follow the directions on the ticket. Should you need to access your parking transaction history, please login to www.paybyphone.com.
If you login to the account and do not see a transaction, it's possible that the transaction was not confirmed. It is important to wait for a confirmation message to appear. If you are on the IVR, the message will state ‘your transaction has been processed.’ If you are on the mobile web or one of our apps, a message is displayed stating ‘Your parking has been started.’
If you received a ticket despite valid payment for parking, you must contact the parking authority.
Please note: PayByPhone cannot not handle ticket violation disputes on behalf of the parking operator. We can confirm that payment was successful and investigate any anomalies, but ultimately, you must reach out to the parking authority.
Common Parking Organization Contact Info:
Miami Parking Authority 305 373 6789 x 202
MBTA - LAZ Parking 781 794 1791
Coral Gables firstname.lastname@example.org
San Francisco Parking Authority 415 701 2311
City of Fort Lauderdale 954 828 3700
Galveston, Texas Annual Permit Updates:
409-692–4868 or email@example.com
City of Vancouver 604 257 8787
Impark Vancouver Refund Requests 604 331 7118
EasyPark Vancouver 604 682 6744
Advanced Parking 604 681 6152
Metro Parking 604 682 6754
Impark – find contact for local offices at www.impark.com