If you are receiving the message that your account details are invalid or suspended, please consider the following points:
Recent failed payment: Did you recently have a failed transaction? This can happen if the credit card on your account has expired, the card is flagged as lost/stolen or insufficient funds were available. It is possible that the failed payment has put the account in suspended status.
Entering incorrect PIN #: Reset your PIN/password after 10 incorrect attempts, you must wait 15 minutes from the last unsuccessful login attempt.
Entering incorrect account #: Try adding +1 before your number, some users sign up with an 11 digit number instead of 10. It is possible that you are trying to login with the wrong phone number.
A PayByPhone Support representative can check on this for you if you submit a request through our Help Centre.