If you are receiving the message that your account details are invalid or suspended, please consider the following points:
Recent failed payment: Did you recently have a failed transaction? This can happen if the credit card on your account has expired, the card is flagged as lost/stolen or insufficient funds were available. It is possible that the failed payment has put the account in suspended status.
Entering incorrect PIN #: Reset your PIN/password after 10 incorrect attempts, you must wait 15 minutes from the last unsuccessful login attempt.
Entering incorrect account #: Try adding +1 before your number, some users sign up with an 11 digit number instead of 10. It is possible that you are trying to login with the wrong phone number.
Using outdated Android or iOS app: Check the version of the App you are using; please update to the most recent version of the PayByPhone application for iOS here or Android here.
A PayByPhone Support representative can check on this for you if you submit a request through our Help Centre.