If you have parked under the wrong location, vehicle license plate, or parking space/stall, please start a new parking transaction with the correct details. If the error is not corrected, then the enforcement team may not be able to see your payment, leaving you vulnerable for a citation.
Users are unable to change any parking transaction details once the parking session has been confirmed.
All refunds, for corporate and personal accounts, including duplicate parking transactions requests, are subject to the refund policies laid out by the Parking Operator and not PayByPhone.
PayByPhone has no authority to directly issue refunds on the Parking Operator’s behalf.
Customers who contact PayByPhone Support requesting a refund will be referred to the vendor/parking operator for assistance.
Here is a link to the parking operator contact details: Parking Operator Contact List