If you have parked under the wrong location, vehicle license plate, or parking space/stall, please start a new parking transaction with the correct details.
Users are unable to change any parking transaction details once the parking session has been confirmed.
Refund Requests
All refunds, for corporate and personal accounts, including duplicate parking transactions requests, are subject to the refund policies laid out by the Parking Operator and not PayByPhone.
PayByPhone has no authority to directly issue refunds on the Parking Operator’s behalf.
Customers who contact PayByPhone Support requesting a refund will be referred to the vendor/parking operator for assistance.
Below is a list of some common parking operators should a refund request need to be submitted:
| Canada | ||
|---|---|---|
| Name | Phone | |
| City of Vancouver |
604 257 8787 |
n/a |
| Imperial Parking Group (IMPARK) | 604 331 7118 | vanmeterrefunds@impark.com |
| Metro Parking | 604 909 5959 | storefront@metroparking.ca |
| Advance Parking Parking | 604 681 6152 | storefront@advpark.com |
| WestPark | 604 669 7275 | n/a |
| EasyPark | 604 682 6744 | n/a |
| Trois-Riviers | 819 379 3733 | n/a |
| Resort Municipality of Whistler | n/a | parking@whistler.ca |
|
* Refund requests for Whistler should include your name, phone, email, date/time of parking, a copy of your parking receipt, refund amount and reason to avoid delay in processing your request |
||
| United States | ||
| Name | Phone | |
| Miami Parking Authority (MPA) | 305 373 6789 x 202 | n/a |
| Miami Dade Country Parks | 305 579 4900 | csm@miamiparking.com |
| Miami Dade Metro Rail | 786 469 5151 | n/a |
| Coral Gables | n/a | parking@coralgables.com |
| City of Ft. Lauderdale | 954 828 3700 | n/a |
| Lauderdale by the Sea | 954 640 4231 | n/a |
| MBTA/Republic Parking | 844 344 7275 | n/a |
| SFMTA (San Francisco) | 415 701 3000 | n/a |
| Las Olas Company | 954 712 9927 | n/a |
| University of Illinois | 217 333 3530 | n/a |