In rare instances, a customer may receive an invoice from TReO even though they have opted in for tolling on their PayByPhone account.
If this has happened to you there could be 1 of 2 things happening:
Scenario 1 - Crossing Data Not Received from TReO:
The systems that interface between TReO and PayByPhone experiences a delay in sending/receiving the crossing data.
Customers can confirm if the crossing data was processed by checking their tolling transaction history at https://paybyphone.com/account (see View and Download Tolling Transaction History for more detail).
If no transaction records can be located on your PayByPhone account, we advise that you make an online payment at TReO's website to avoid receiving a late payment charge.
Please advise firstname.lastname@example.org of the missing transactions so we may investigate.
Scenario 2 - Payment Attempted but Failed:
Customers will receive an invoice if crossing data has been received by PayByPhone but payment was declined. This could be due to an expired credit card, insufficient funds or card flagged as lost/stolen.
Declined payment can be confirmed by checking your tolling payment history at https://paybyphone.com/account.
In this scenario, the customer will need to update their credit card info on the paybyphone.com website. The customer should pay the invoice created by TReO in this circumstance at https://account.treo.ca/pay