Resetting Passwords:
iOS/Android/Mobile Web (m2.paybyphone.com)
1. Load https://m2.paybyphone.com/forgot-password
2. Input your phone number and check the Re-captcha box to confirm you are not a robot. Click the 'Send Code' and a 4-digit verification code will be texted to you.
3. Check your SMS messages and then input the verification code into the app/mobile web.
4. Input & confirm your new password and then Click 'Reset Password'
5. A message will confirm that your password has been reset.
Note: Verification codes are only sent to registered account holders. If you do not receive a password reset link, it is possible you are transacting in guest mode or trying to reset using an old phone number.
Please try creating/registering a new account as we cannot verify if an account exists for security reasons.
Updating existing password while already logged into your account:
iOS Users:
Tap the Settings icon 
located at the top right corner of the PayByPhone home screen.
Select Account Settings and then SECURITY SETTINGS
Enter your current password followed by a new password and confirm.
Tap CONTINUE to change your password.
Android Users:
Tap the menu icon located on the top left of the home screen (3 stacked horizontal lines)
Under My Account select Password
Enter your current password followed by a new password and confirm.
Tap UPDATE to change your password.
Visit https://m.paybyphone.com from the browser on your mobile device.
Click the Account menu in the top navigation bar.
Click SECURITY SETTINGS
Enter your current password followed by a new password and confirm.
Click SAVE to change your password.
Website:
Login to your account at https://paybyphone.com/receipts with your phone number and current PIN.
Click the Profile button and locate the 'Click Here to change PIN' button
IVR: Automated Phone Line
If you have forgotten your PIN, you can easily reset it!
Dial into the IVR, Press zero, verify your identity by inputting the temporary password that has been texted to your phone number and then create a new 6-digit PIN.
| Step | IVR Messaging | Action needed |
| 1 | Welcome to pay by phone. For an easier and faster parking experience, download the pay by phone mobile app today. Please enter your pin number, followed by the hash sign., or, press star, to select another account. If you have forgotten your PIN number or would like to create a new PIN, press zero. | Press 0 to create a new PIN |
| 2 | In order to reset your PIN, we need to verify your identity. To do this, pay by phone will send you a text message containing a temporary pin number. Press 1 to confirm or press star to return to the previous menu. | Press 1 to confirm the PIN reset process. |
| 3 | In order to reset your PIN, we need to verify your identity. To do this, pay by phone will send you a text message containing a temporary pin number. Press 1 to confirm or press star to return to the previous menu. | Press 1 to confirm the PIN reset process. |
| 4 | Please stay on the line while we process this request. Your temporary pin has been sent. When you are ready, please enter this temporary PIN followed by the hash sign. If you have not received an SMS, press star. If the problem persists you can find support information on our pay by phone website. Alternatively you can pay for your parking session using our website or pay by phone mobile app. | You should receive the temporary PIN number via SMS. Once received, Enter the temporary PIN that get from SMS followed by # |
| 5 | Thank you, your account has been verified. Please enter a new PIN number of your choice, followed by the hash sign. PIN numbers must have a minimum of 6 digits. | Enter a new 6 digit PIN that you want follow by # |
| 6 | Your PIN has successfully been reset. To continue parking, stay on the line or hang up now to end the call. | User can either end the call or continue parking by inputting a location code. |