If you are receiving the message that your account details are invalid or suspended, please consider the following points:
Recent failed payment: Did you recently have a failed transaction? This can happen if the credit card on your account has expired, the card is flagged as lost/stolen or insufficient funds were available. It is possible that the failed payment has put the account in suspended status. Submit a request through our website or email support@paybyphone.com and representative can assist you.
Entering incorrect PIN #: Reset your PIN after 3 incorrect attempts, you must wait 15 minutes from the last unsuccessful login attempt.
Entering incorrect account #: Your 10 digit account (phone number) should not contain spaces or hyphens. You may also want to try adding +1 before your number, some users sign up with an 11 digit number instead of 10.
Using outdated Android or iOS app: Check the version of the App you are using; please update to the most recent version of the PayByPhone application for iOS here or Android here.
A PayByPhone Support representative can check on this for you if you send your 10 digit mobile number. Submit a request through our website or email support@paybyphone.com.