I can’t login to my account, help!
Click m.paybyphone.com/forgotpin.aspx and have a secure reset PIN link sent to you in a text message.
Note: If the wrong PIN is inputted too many times, the system temporarily locks the account for 15-20 minutes from last login attempt.
If your account is locked and you need to process a payment immediately, call our 24/7 support team at 1 877 610 2054 and they can process your transaction for you.
I received a parking ticket but I paid for parking, what now?
The enforcement and adjudication process is managed by the parking operator or authority that issued the violation, not PayByPhone. If you wish to appeal, please follow the directive as outlined on the citation. Refer to the bottom of this email for a contact list of common parking operators.
I require copies of my parking receipts, where do I find them?
Receipts and transaction records can be downloaded from your account on the PayByPhone website
Once logged in, the Transactions page will appear displaying the last 10 transactions of parking history. You can search by specified date range up to 30 days at a time. Download your official receipts by clicking the Save as PDF button.
Important note for MBTA customers: To obtain an e-permit receipt at www.paybyphone.com, you must login and search using the purchasing date. Auto renewals are posted 5 calendar days prior to month end.
I need to request a refund, who do I contact?
Refund Requests for erroneous transactions should be directed to your local parking authority or vendor as the policy varies for eligibility.
Parking refund regulations are mandated by the parking authorities that implement the PayByPhone service. PayByPhone cannot edit your payment details once they have been confirmed, please pay careful attention to the final confirmation prompt.
How do I update my account details like my credit card number and notification settings?
Once logged in, click the Profile button. Here you may update your credit card number, add/remove vehicles and update your text and email notification settings.
Common Parking Organization Contact Info:
Miami Parking Authority 305 373 6789 x 202
MBTA - LAZ Parking 781 794 1791
Coral Gables email@example.com
San Francisco Parking Authority 415 701 2311
City of Fort Lauderdale 954 828 3700
Galveston, Texas Annual Permit Updates:
409-692–4868 or firstname.lastname@example.org
City of Vancouver 604 257 8787
Impark Vancouver Refund Requests 604 331 7118
EasyPark Vancouver 604 682 6744
Advanced Parking 604 681 6152
Metro Parking 604 682 6754
Impark – find contact for local offices at www.impark.com