I can’t login to my account, help!
Click https://m2.paybyphone.com/login/reset and have a secure reset PIN link sent to you in a text message.
Note: If the wrong PIN is inputted too many times, the system temporarily locks the account for 15-20 minutes from last login attempt.
If your account is locked and you need to process payment immediately, call our 24/7 support team at 1 877 610 2054 and they can process your transaction for you.
I received a parking ticket but I paid for parking, what now?
The enforcement and adjudication process is managed by the parking operator or authority that issued the violation, not PayByPhone. If you wish to appeal, you can follow the directive as outlined on the citation. Please click here for an updated list of our most popular parking operators.
I require copies of my parking receipts, where do I find them?
Receipts and transaction records can be downloaded from your account on the PayByPhone website
The app will display your recent transactions. Each time that you delete or reinstall the app, the recent sessions will be cleared but historical data will be available online.
Once logged in;
- the Transactions page will appear displaying the last 10 transactions of parking history.
- You can search by specified date range up to 30 days at a time.
- Download your official receipts by clicking the Save as PDF button.
Important note for Guest Account users: If you do not have a full PayByPhone account you do not have access to archived receipts via the above instructions. Please see Guest Account article for more detail.
Important note for MBTA customers: To obtain an e-permit receipt at www.paybyphone.com, you must log in and search using the purchasing date. Auto-renewals are posted 5 calendar days prior to month-end.
I need to request a refund, who do I contact?
Refund Requests for erroneous transactions should be directed to your local parking authority or vendor as the policy varies for eligibility.
Parking transaction regulations are mandated by the parking authorities that implement the PayByPhone service. PayByPhone cannot edit your payment details once they have been confirmed, please pay careful attention to the final confirmation prompt.
How do I update my account details like my credit card number and notification settings?
Once logged in, click the Profile button. Here you may update your credit card number, add/remove vehicles and update your text and email notification settings.