This article contains information about how you can cancel and/or stop your parking early in Germany and France.
Due to technical restraints with the parking payment platform, the cancel option is not available in any North American cities other than the city of Gatineau in Quebec, Canada.
You can interrupt your parking from:
- iOS, Android or Mobile Web
- IVR
iOS, Android or Mobile Web App
👉 Create a parking session and the system will display a countdown clock.
👉 Click on the 'STOP' button. If the 'Stop' button is not visible, interruption is not offered in the zone where you are parked.
👉 The system will recalculate the cost based on the amount of time that has been used and the cost will updated. Your payment card will be debited for the new account.
Please📋 NOTE:
- If a flat fee is purchased and you interrupt your parking, your parking time will end but the cost of parking will not change.
- The early stop feature is only available in select cities.
You can interrupt your parking from:
- iOS or Android App
- Web
App:
Tap on "Stopp" in the overview for your active parking process.
Web:
Log in at https://pbp.link/webticket and stop your active parking process.
📋 NOTE:
In Germany, the stop function is available in all cities except Dresden and Bad Honnef. Abroad, the stop function may not be available in all locations.
In case of early termination of a parking ticket, the total amount will be recalculated according to the city's parking fee regulations and you will be refunded for the difference. Some cities may have a minimum amount below which a parking fee refund is not allowed (e.g. if the city charges parking in 15-minute increments).
Free parking time (e.g. when using the bun button) cannot be ended earlier. Please wait until the free parking time has expired before starting a new parking process