Our German, French, and UK markets allow you to end your parking early.
Due to technical restraints with the parking payment platform, the cancel option is not available in any North American cities other than the city of Gatineau in Quebec, Canada.
You can interrupt your parking from:
- SMS Platform.
👉 Send the word 'FINISH' via SMS to 65565 within the first five minutes of an active parking session. This will cancel your session (with your payment being sent back to the card account used) and allow you to create a new one.
You can interrupt your parking from:
- iOS or Android App
- Mobile app
- IVR
App:
👉 Login to your PayByPhone account. On the main page, your current parking will be visible.
👉 Click on 'Interrupt'. If the Interrupt button is not visible, interruption is not offered in the zone where you are parked.
IVR:
👉 Dial the IVR via 01 74 18 18 18.
👉 Wait until you hear your parking transition details. You will be asked to interrupt your parking.
📋 NOTE: The parking will be recalculated according to the city's tariff rules. In some cities, there may be a minimum amount below which refunds are not authorized.
Free parking periods set up by the city cannot be split up or interrupted. Before taking out a new parking ticket, wait for your free access to expire.
The session cancellation policies are managed by the city.
You can interrupt your parking from:
- iOS or Android App
- Web
App:
Tap on "Stop" in the overview for your active parking process.
Web:
Log in at https://pbp.link/webticket and stop your active parking process.
Prolonger_ou_stopper_le_stationnement.png
📋 NOTE:
In Germany, the stop function is available in all cities except Dresden and Bad Honnef. Abroad, the stop function may not be available in all locations.
In case of early termination of a parking ticket, the total amount will be recalculated according to the city's parking fee regulations and you will be refunded for the difference. Some cities may have a minimum amount below which a parking fee refund is not allowed (e.g. if the city charges parking in 15-minute increments).
Free parking time (e.g. when using the bun button) cannot be ended earlier. Please wait until the free parking time has expired before starting a new parking process